:root{--ink:#1e1b2e;--paper:#fbfaff;--accent:#6d28d9;--accent2:#4c1d95;--line:#e3def2;--muted:#625b78;--good:#0f7a4d;--warn:#b45309;--bad:#b3261e;--soft:#f1ebfd}
*{box-sizing:border-box}
body{margin:0;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;color:var(--ink);background:var(--paper);line-height:1.5;font-size:16px}
.top{display:flex;justify-content:space-between;gap:12px;align-items:flex-start;padding:14px 16px;background:#fff;border-bottom:1px solid var(--line);position:sticky;top:0;z-index:5}
.brand{font-weight:850;font-size:22px}.logo{font-size:24px}.pill{background:var(--soft);color:var(--accent2);font-size:12px;padding:3px 8px;border-radius:99px;vertical-align:middle}
.price-line{text-align:right;font-weight:750;color:var(--accent2);font-size:14px}.price-line small{color:var(--muted);font-weight:500}
.honest{margin:12px 16px 0;background:#fff7e8;border:1px solid #ecd9a8;border-radius:12px;padding:11px 14px;font-size:14.5px}
.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:8px;padding:12px 16px 0}
.stat{background:#fff;border:1px solid var(--line);border-radius:12px;padding:10px;text-align:center}.stat b{display:block;font-size:22px;color:var(--accent2)}.stat span{font-size:12.5px;color:var(--muted)}
.tabs{display:flex;gap:6px;padding:12px 16px 0;flex-wrap:wrap}
.tabs button{flex:1;min-width:120px;padding:11px;border-radius:10px;border:1px solid var(--line);background:#fff;font-weight:700;cursor:pointer}
.tabs button.on{background:var(--accent);color:#fff;border-color:var(--accent)}
main{padding:14px 16px 8px;max-width:1100px;margin:0 auto}
.tabpane{display:none}.tabpane.on{display:block}
.layout{display:grid;gap:14px}@media(min-width:820px){.layout{grid-template-columns:340px 1fr}}
.threads,.convo,.tabpane{background:transparent}
.thread{width:100%;text-align:left;background:#fff;border:1px solid var(--line);border-radius:12px;padding:11px 12px;margin:0 0 8px;cursor:pointer}
.thread.on{border-color:var(--accent);box-shadow:0 0 0 2px var(--soft)}
.thread b{font-size:15.5px}.thread .meta{font-size:12.5px;color:var(--muted)}.thread .prev{font-size:13.5px;color:#3c3752;margin-top:2px}
.chip{display:inline-block;font-size:11px;font-weight:800;padding:2px 7px;border-radius:99px;margin-left:6px;vertical-align:middle}
.chip.answer{background:#e6f4ec;color:var(--good)}.chip.qualify{background:#e8eafd;color:#3730a3}.chip.escalate{background:#fdeeda;color:var(--warn)}.chip.book{background:#f1ebfd;color:var(--accent2)}.chip.open{background:#eee;color:#555}
.simbox{background:#fff;border:1.5px dashed var(--accent);border-radius:12px;padding:14px;margin-top:12px}
label{display:block;font-size:13.5px;font-weight:650;margin:9px 0}label.block{margin-top:12px}
input,select,textarea{width:100%;padding:10px;border:1px solid var(--line);border-radius:9px;font:inherit;font-size:15px;background:#fff;margin-top:4px}
button{font:inherit;cursor:pointer}
.primary{background:var(--accent);color:#fff;border:none;font-weight:800;padding:12px 18px;border-radius:10px;width:100%;margin-top:8px}
.primary:hover{background:var(--accent2)}
.convo{background:#fff;border:1px solid var(--line);border-radius:14px;padding:14px}
#convoHead{border-bottom:1px solid var(--line);padding-bottom:10px;margin-bottom:10px}
.messages{display:flex;flex-direction:column;gap:8px;min-height:200px}
.msg{max-width:86%;padding:10px 13px;border-radius:14px;font-size:15px;white-space:pre-wrap}
.msg.in{align-self:flex-start;background:#f0eef7;border-bottom-left-radius:4px}
.msg.out{align-self:flex-end;background:var(--accent);color:#fff;border-bottom-right-radius:4px}
.msg.sys{align-self:center;background:#fff7e8;border:1px solid #ecd9a8;font-size:13px;max-width:95%;text-align:center}
.msg .who{display:block;font-size:11.5px;opacity:.75;margin-bottom:2px}
.draft{margin-top:12px;border:2px solid var(--warn);background:#fffaf0;border-radius:12px;padding:13px}
.draft.ok{border-color:var(--good);background:#f4fbf7}.draft.bookd{border-color:var(--accent);background:#f7f3ff}
.draft h4{margin:0 0 6px;font-size:15px}
.draft textarea{min-height:90px}
.draft .why{font-size:13.5px;background:#fff;border:1px solid var(--line);border-radius:9px;padding:8px 10px;margin:8px 0}
.rowgap{display:flex;gap:8px;flex-wrap:wrap;margin-top:10px}.rowgap button{padding:10px 14px;border-radius:9px;border:1px solid var(--line);background:#fff;font-weight:700}
.rowgap button.send{background:var(--good);color:#fff;border-color:var(--good)}
.danger{color:var(--bad)!important}
.ownerReply{display:flex;gap:8px;margin-top:12px}.ownerReply input{flex:1;margin:0}.ownerReply button{padding:10px 14px;border-radius:9px;border:1px solid var(--accent);background:#fff;color:var(--accent2);font-weight:800}
.grid2{display:grid;gap:0 14px}@media(min-width:700px){.grid2{grid-template-columns:1fr 1fr}}
.card{background:#fff;border:1px solid var(--line);border-radius:12px;padding:12px 14px;margin:0 0 9px}
.card .del{float:right;border:none;background:none;color:var(--bad);font-weight:800}
.muted{color:var(--muted)}.small{font-size:13px}.saved{color:var(--good);font-weight:700;margin-left:10px}
footer{padding:22px 16px 40px;max-width:1100px;margin:0 auto;font-size:14.5px}
h2{font-size:20px;margin:6px 0 10px}h3{font-size:16.5px;margin:16px 0 4px}
.logitem{font-size:14px}.logitem b{text-transform:capitalize}